Description

‍
Help customers get the most from their Health is Freedom experience by providing responsive, knowledgeable and friendly support. You’ll answer questions, resolve issues and help create positive experiences across every customer interaction.

‍

Responsibilities

• Respond to customer enquiries across relevant communication channels.
• Provide guidance on products, orders and services.
• Troubleshoot customer issues and coordinate appropriate solutions.
• Follow up on customer enquiries to ensure they are resolved.
• Maintain accurate customer records and support documentation.
• Identify recurring customer issues and share feedback with internal teams.

‍

Qualifications

• Previous experience in customer service or customer experience.
• Excellent written and verbal communication skills.
• Strong problem-solving and interpersonal skills.
• Patient, professional and customer-focused approach.
• Comfortable learning and explaining products and technology.
• Ability to work effectively in a hybrid, team-based environment.