Frequently Asked Questions.

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What’s different from cheap ones off of Amazon?

Your body's natural defense mechanism is the lymphatic system. When fluids build up in your lymph nodes, your body’s natural response is to feel pain, weakness, and sluggishness. All in all, pain comes from inflammation, and whole-body vibration (WBV) plates are designed to bust up the inflammation that causes discomfort.

Company Info & Product Origin
How long till I start seeing results?

Results vary. Pain relief can be instant or within days. Weight loss is often noticed in 8–10 weeks, but can take up to 6–8 months depending on consistency.

Product Benefit & Usage
How do I turn off the lights?

On the bottom left of the remote is a light control button. There’s also a button on the machine next to a lightbulb image to control lights.

Functionality & Operation
How does financing work?

We do a soft credit check (no impact) and offer 24 month. Some customers qualify for 0% interest. We also do low credit financing options with a sales rep over 8 months.

Shipping, Returns & Financing
Where is the company headquartered?

Tampa, Florida. We’re a nationwide company with teams across the country.

Company Info & Product Origin
Can children use it?

Yes, children can use the vibration plate. We recommend they be at least 6 years old and able to walk and talk on their own.

Product Benefit & Usage
Why does it work so well?

Vibration therapy plates work so well because they provide muscle activation and improve circulation. This will increase muscle strength and endurance and give you a wider range of motion and flexibility. You get 30 or more muscle contractions a second which helps burn calories and alleviate any back pain or joint pain, and gets good blood flow throughout your body. This movement will also help bone density improvement—it will stimulate bone growth and increase mechanical load on the bone, making them beneficial for preventing osteoporosis. It works for core stability and balance; constant adjustments that your body makes during vibration training enhance strength and improve balance and stability over time.

Product Benefit & Usage
Who should use the machine?

The vibration plate is made for everyone. Anyone can take advantage of using the machine. Some people will stand on it; other people will sit in a chair and put their feet on it. There are options to do workouts such as push-ups, planks, sit-ups, and squats. We do not recommend people who have broken bone to use the machine without consulting a doctor first. It's SAFE for everyone else. If their doctor says not to use it then Recommended them to sit in a chair and put their feet on it.

Product Benefit & Usage
Can you use the machine too much?

In some cases, yes. With our machine, you are capable of using it intermittently for several hours a day. We recommend 10 to 15 minutes for beginners and 25 to 30 minutes for more experienced users. You can use the machine multiple times throughout the day if you desire to. Don't do it more than an hour at a time.

Product Benefit & Usage
Can you use the machine while sitting in a chair?

Yes, and it can offer several benefits, especially for individuals with mobility limitations or recovering from injury. It improves circulation, reduces joint stress, promotes lymphatic drainage, and helps reduce fluid retention—especially in the lower extremities.

Product Benefit & Usage
Can children or teens use the plate?

Yes. This is very healthy for teenagers who are active in sports to build their endurance and stabilizer muscles.

Product Benefit & Usage
Where is it made?

Designed in the USA, assembled in Southeast Asia—just like most smartphones and modern tech.

Company Info & Product Origin
Who is the owner?

It's a big company owned by vibrant health systems Inc- they are nationwide

Company Info & Product Origin
Why haven’t most people heard of this?

Vibration therapy was developed for NASA and later used in medical and therapy clinics. Only recently has it become affordable and compact enough for home use.

Company Info & Product Origin
What’s my tracking number?

Check your email (including junk folder). It will be sent via UPS once shipped.

Shipping, Returns & Financing
I did not receive an update regarding my order

Our standard processing and shipping timeline is 7–10 business days. Rest assured, we always strive to ship orders as soon as possible. If it has been more than 10 business days since your purchase, please feel free to reach out to your sales representative or email us at info@vibra-plate.com so we can assist in tracking your shipment.

Shipping, Returns & Financing
Why does shipping take so long?

Our standard processing and shipping timeline is typically 7–10 business days. We always do our best to ship out orders as soon as possible. Once packages leave our warehouse, they are in the hands of our shipping partners such as UPS or USPS, and any delays that occur during transit are, unfortunately, beyond our control.

Shipping, Returns & Financing
How does financing work?

We do a soft credit check (no impact) and offer 24 month. Some customers qualify for 0% interest. We also do low credit financing options with a sales rep over 8 months.

Shipping, Returns & Financing
How do you register the warranty?

Follow the instructions on the paper inside the box or go to http://healthisfreedom.com/product-warranty.

Warranty & Support
What is the warranty?

Lifetime, first 2 years we cover shipping. After 2 years you pay the $70 for shipping We’ll replace your unit if anything goes wrong.

Warranty & Support
I can’t register my machine on the website for lifetime warranty

Please send a copy of your sales receipt, or the name of the purchaser along with a contact number, to info@vibra-plate.com. We’ll be happy to register your products for you

Warranty & Support
I didn’t get a confirmation when I registered my machine for warranty

Please send a copy of your sales receipt or the name of the purchaser along with a contact number, to info@vibra-plate.com. We’ll be happy to register your products for you.

Warranty & Support
Can you use it on carpet or hardwood floor?

Yes. Suction cups grip hard floors. On carpet, reduce speed before stepping off or stand on it before increasing speed to prevent movement.

Flooring, Setup & Cleaning
How do I set up the vibration plate?

Open the box, plug the cord into the machine and wall outlet, and flip the switch near the plug. It’s ready to go.

Flooring, Setup & Cleaning
What is the best way to clean the machine?

Use multipurpose cleaner or 50% alcohol with a microfiber towel. Do not soak the machine.

Flooring, Setup & Cleaning
What maintenance does it require?

None. Just keep it clean. If it malfunctions, contact us—we cover it under the lifetime warranty.

Flooring, Setup & Cleaning
How often should I use the machine?

Minimum 3–4 times a week for 10 minutes. Daily use is encouraged. Experienced users can go up to 30–40 minutes.

Schedule & Recommended Use
What is the recommended time to use it?

Start with 10 minutes a day, 3 times a week. Increase as needed based on your body’s response.

Schedule & Recommended Use
What are the best exercises to do on the plate?

Standing, sitting, push-ups, planks, sit-ups, squats. Attach resistance bands for more variety.

Schedule & Recommended Use
How does the remote work?

Point the remote at the screen and turn it on. Adjust speed using +/– buttons. Adjust the timer similarly. Use “Mode” to jump speeds in larger intervals.

Functionality & Operation
How do you turn off the lights?

On the bottom left of the remote is a light control button. There’s also a button on the machine next to a lightbulb image to control lights.

Functionality & Operation
What speed should I use?

Start slow. Increase as your body adjusts. Higher speeds for shorter bursts, lower speeds for longer sessions.

Functionality & Operation
How do I adjust the vibration intensity?

Increase the speed or widen your stance. Feet close = less movement. Feet apart = more intensity.

Functionality & Operation
Is there a specific stance I should use?

No specific stance. Keep knees slightly bent. Adjust your feet based on your goal and the desired vibration level.

Functionality & Operation
What is the difference between speed settings?

The frequency stays the same, but the speed increases the movement intensity and how quickly your muscles contract.

Functionality & Operation
Can I use it barefoot or do I need shoes?

Either is fine. Barefoot improves foot awareness and small muscle activation. Shoes offer cushion and better grip.

Functionality & Operation
How loud is the machine?

It’s very quiet. You’ll hear a light hum, especially at higher speeds, but it won’t disturb anyone.

Functionality & Operation
How stable is it? Can I hold on to something?

It’s low to the ground and won’t throw you off. If needed, hold onto a chair or countertop. Ideally, stand freely to engage stabilizing muscles.

Functionality & Operation
How do I use the machine?

For detailed instructions on how to use the machine, please feel free to reach out to your sales representative for guidance. You can also check out our YouTube channel by searching @healthisfreedom and viewing our VibraTec Workouts playlist.

Troubleshooting
How do I troubleshoot if it’s not vibrating?

Unplug and replug the machine. If that doesn’t work, contact your rep or the company for help or replacement.

Troubleshooting
My remote control is missing

We kindly ask that you take a quick look at the styrofoam packaging once more—the remote is white and can sometimes blend in and is easy to be overlooked. We just want to double-check before sending a replacement. If you’ve double-checked and it’s still missing, please contact your sales representative or email us at info@vibra-plate.com so we can assist with sending you a new one.

Troubleshooting
My remote control is not working, can I get a new one

Let’s try a few quick things to troubleshoot the remote. First, please check if the plastic cover on the tip of the remote has been removed—it’s easy to miss. Also, make sure the batteries are secured in place, and if possible, try replacing them with a new set. If it still doesn’t work, press 0 to speak with a representative who will be happy to assist you in arranging a replacement.

Troubleshooting
My machine doesn’t power on / stopped working / makes loud unusual noise / has display issues, how do I replace it?

We’re truly sorry for the inconvenience caused by the defective machine and appreciate your patience as we work to make this right. To help our team assess the issue, could you please send us a short video—preferably under a minute—via email? This will allow our experts to determine whether the problem can be resolved or if the machine needs to be replaced. Please send the full name of purchaser with the video attachment to info@vibra-plate.com

Troubleshooting
Can it improve my balance?

Yes. It strengthens core and stabilizer muscles, improves proprioception, and boosts coordination and confidence in movement.

Product Benefit & Usage
Is it effective for building muscle?

Yes. Especially when combined with squats, push-ups, and other strength exercises. The vibration activates and engages more muscle fibers.

Product Benefit & Usage
How does it help you lose weight?

It activates more muscle fibers, burns more calories, improves metabolism and circulation, reduces stress, and may stimulate fat breakdown through lymphatic flow.

Product Benefit & Usage
Does it help with muscle recovery and soreness?

Yes. The vibration stimulates blood flow, relaxes muscles, and promotes healing and lymphatic drainage, which reduces soreness and stiffness.

Product Benefit & Usage
Can I use the plate if I have joint issues or arthritis?

Yes. It improves joint mobility, increases synovial fluid production, enhances muscle strength, and reduces inflammation and stiffness.

Product Benefit & Usage
Are there any risks or side effects?

If not used properly, yes. Locking knees can strain joints. Some may feel dizzy. Consult your doctor if pregnant, epileptic, or have a pacemaker or implants.

Product Benefit & Usage
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Join Hundreds Getting Stronger & Healthier with VibraTec
Join Hundreds Getting Stronger & Healthier with VibraTec
Join Hundreds Getting Stronger & Healthier with VibraTec
Join Hundreds Getting Stronger & Healthier with VibraTec